Frequently Asked Questions
If you do not see your question here please feel free to email Matthew via our contact us page.
I cannot Log into the site?
Upon sign up to members.drawing-tutorials-online.com you should have been emailed login credentials. Go back and check all folders within your email.
If were an previous member who cancelled then signed back up, we have to manually adjust your account. Please email us and we will set up your account accordingly.
How do I cancel my membership?
Please email Matthew. Please use the contact form. Please allow at least twenty-four hours for Matthew to cancel your account. Please note, once you cancel you will not be able to log back in.
I want to cancel to avoid future billing. Will I be locked out?
Yes! As soon as you cancel your subscription to avoid making future payments you will be locked out. Please make a note of when your subscription renews. Cancel the day before your subscription renews.
If you delete your billing information to avoid future billing you will be locked out. The software will only allow you to log into the site with an active subscription.
How can I manage my account?
You can manage your account by hovering over your name in the top navigation bar. Click on “My Account” in the drop down.
Do both your annual and monthly membership plans auto renew?
Yes. Drawing Tutorials Online is a subscription based membership website. All membership plans auto renew. Both monthly subscriptions and annual subscriptions auto renew. If you do not want your membership to auto renew please cancel it before your renewal date.
It’s your responsibility to make note of your renewal dates. We do not offer refunds on subscriptions.
Do you offer refunds?
We no longer offer refunds. If you have signed up to our new site members.drawing-tutorials-online you now have complete control over your subscription.
It is your responsibility to keep track of your renewal dates. All subscription plans auto renew. If you do not wish to have your subscription auto renew please cancel your membership at least one day before your subscription is set to renew.
You have to be logged into our new site members.drawing-tutorials-online.com to cancel your membership.
Just hover over your name in the top navigation bar. You will see “Your Account”. Click on your account and you can cancel your subscription there.
I signed up at the monthly rate. I really like the site. Can I switch to your annual membership?
Of course we recommend that you subscribe to our annual plan. That way you won’t miss out on any new content. Plus you can save a little money as well. Click on “My Account” at the top navigation under your name. You can change your membership plan there.
Where do I ask questions, email, the forums?
All art related questions should be asked in our Member Forum. If you have billing questions concerning your membership you can email us anytime.
Please allow at least 24 hours for a response.
Once a member where do I start?
We’ve created short informative videos that will help you get the most out of your membership. Click on Start Here at the top navigation bar.
Can I move on from a course even though I did not complete it?
Every artist learns at their own pace. It’s really up to each individual artist to decide how long each course should take. Understanding that the techniques taught in each course will take years to master.
For example with Figure Drawing A Layered Approach you can practice drawing lesson one, the rough skeleton for about two days before moving onto the three shapes technique. Understanding that you will have to revisit each technique periodically in order to master it. Of course this varies from member to member.
How can I get my drawings critiqued?
Every member can get one drawing critiqued per week in our Member Critique Gallery.
We ask that you upload just one drawing a week along with it’s reference if applicable. We also ask that you include your name in the image description. Also tell us a a little bit about your image. It provides us with a little context for the critique.
I can't seem to upload an image from your PDF's to the Member Critique Gallery.
If you have a Mac simply press “Command – Shift – 4” all at the same time. Then drag your cursor over the image you want to copy. When you lift off the trackpad you will hear a camera sound. Your image will be located on your desktop. Simply save it as a jpg.
If you have a PC select the window that holds the image you would like to copy. “Hold the Alt key then press the Print Screen Button”. Your image should be saved to you clipboard. Simply save it as a jpg.
How often do you add new content to the member's area?
Every single Monday night we post up the Member Critiques as well as the Member Podcast. We do our best to upload content as often as possible. We are committed to creating quality courses that really help you improve your craft.