I cannot Log into the site?
Upon sign up to members.drawing-tutorials-online.com you should have been emailed login credentials. Go back and check all folders within your email.

If were an previous member who cancelled then signed back up, we have to manually adjust your account. Please email us and we will set up your account accordingly.

How do I cancel my membership?

Email Matt at email@drawing-tutorials-online.com. Please allow at least twenty-four hours for Matt to cancel your account. Please note, once you cancel you will not be able to log back in.

I want to cancel to avoid future billing. Will I be locked out?
Yes! As soon as you cancel your subscription to avoid making future payments you will be locked out. Please make a note of when your subscription renews. Cancel the day before your subscription renews.
Do you offer refunds?
We do not offer refunds.

It is your responsibility to keep track of your renewal dates. All subscription plans auto-renew. If you do not wish to have your subscription auto renew please cancel your membership at least one to two days before your subscription is set to renew.

Email Matt at email@drawing-tutorials-online, and he will cancel your account. If you have a PayPal account, you can cancel your subscription within your PayPal dashboard.

 

I signed up at the monthly rate. I really like the site. Can I switch to your annual membership?

Yes, you can change to an annual membership. First, email Matt asking to cancel your account. You can then sign back up using your same email under an annual membership.

Where do I ask questions?

All art-related questions can be asked in our live weekly Zoom class Q&A session. Cannot make it to the live class, ask your questions in your critique gallery upload comments section. If you have billing questions concerning your membership you can email us anytime.

Please allow at least 24 hours for a response.

Once a member where do I start?

We highly recommend starting with our Begin Here Step By Step course. If you have questions you can email us anytime.

Please allow at least 24 hours for a response.

Can I move on from a course even though I did not complete it?
Every artist learns at their own pace. It’s really up to each individual artist to decide how long each course should take. Understanding that the techniques taught in each course will take years to master.

For example with Figure Drawing A Layered Approach you can practice drawing lesson one, the rough skeleton for about two days before moving onto the three shapes technique. Understanding that you will have to revisit each technique periodically in order to master it. Of course this varies from member to member.

How can I get my drawings critiqued?
Every member can get one drawing critiqued per week in our Member Critique Gallery.

We ask that you upload just one drawing a week along with it’s reference if applicable. We also ask that you include your name in the image description. Also tell us a a little bit about your image. It provides us with a little context for the critique.

I can't seem to upload an image from your PDF's to the Member Critique Gallery.
If you have a Mac simply press “Command – Shift – 4” all at the same time. Then drag your cursor over the image you want to copy. When you lift off the trackpad you will hear a camera sound. Your image will be located on your desktop. Simply save it as a jpg.

If you have a PC select the window that holds the image you would like to copy. “Hold the Alt key then press the Print Screen Button”. Your image should be saved to you clipboard. Simply save it as a jpg.

How often do you add new content to the member's area?
Every Monday night we post up the Member Critiques. We also have a live Zoom class every Tuesday afternoon starting at 2:30pm EST. The recording gets posted late Tuesday night. We do our best to upload content as often as possible. We are committed to creating quality courses that really help you improve your craft.
Matthew Archambault.com
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