Changing menbership

Dashboard Forums Weekly Member Message Changing menbership

Viewing 5 posts - 1 through 5 (of 5 total)
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  • #21090
    Lise Dupuis
    Participant

    Hi Matt,

    II have a question about my subscription:
    My first month ended March 29 and the day before, I changed my monthly subscription for a subscription for a year. On March 29th, you still took only one month. I wrote you about it on March 28th but I did not get an answer from you.
    Will the change be considered only at the end of this month?
    Thank you to enlighten me.

    Lise

    #21094
    Matthew
    Keymaster

    Lise,

    I just checked your account. You have only paid for two months at 19.97 per month totaling 39.94.

    I do not see a charge for 147.95 under your email address. Can you email me your receipt for the 147.95 and on what day the transaction took place?

    Matt

    #21101
    Lise Dupuis
    Participant

    Hi Matt,

    Yes, Matt, I know I paid $ 19.97 for April and no problem about that. But, what I wanted is to subscribe for a year and I made the subscription change the day before my renewal. So, I was expecting to pay $ 147.95. What should I do to upgrade to the annual subscription at my next renewal?

    Thank you.
    Lise

    #21110
    Matthew
    Keymaster

    Lise,

    On May 27 or 28, cancel your subscription or email me and I will do it. On the same day just sign up with the same email address at the annual rate. That’s it.

    Matt

    #21111
    Lise Dupuis
    Participant

    Many Thanks, Matt.

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