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There is no customer service, it’s just me. During the week I check email multiple times during the day. If you email me say at 1am your email will be answered in the morning. Sometimes on Sunday I try not to turn on my computer to avoid burnout.
So if you email me on Sunday I might not answer that email until Monday. But all emails are most likely answered within 24 hours.
For a technical question like this just email me.